Privacy policy

Last updated: 17 September 2026.

This policy describes the personal data Séjournée collects, how it is used and the rights available to you. It covers the sejournee.com website and the platform accessible after signing in.

Data controller

The data controller is FIZZY APP SASU, registered office 6 place du Président Thomas Woodrow Wilson, 31000 Toulouse, France, registered with the Toulouse Trade and Companies Register under number 979 647 369. Contact:hello@sejournee.com.

Data we collect

Account data: first name, last name, email address, password (stored in encrypted form only, never in plain text), role (venue or creator), country, and the link you provide (website, booking page or social media account).

Venues: name, location, venue type, your website address and the public information automatically extracted from that site (title, description, image and logo) to build your presentation page, and the collab offers you publish.

Creators: handle, biography, languages, portfolio images you upload, and the history of collaborations completed through the service.

Collaborations: the content of offers, applications, annexes (deliverables, brief, dates) and the progress of collaborations.

Applications from the website: when you fill in an application form, we collect your name or handle, email, city, venue, phone (optional), social account (creators) and any message.

Technical data: one-time verification code (temporary), IP address and security logs needed to prevent fraud and abuse.

We do not collect any advertising identifier, biometric data or plain-text banking data, and we never sell your data.

Purposes and legal bases

Providing the service, creating and managing your account, matchmaking and following up collaborations: performance of a contract (Art. 6(1)(b) GDPR). Handling applications sent before an account is opened: pre-contractual measures taken at your request (Art. 6(1)(b)). Security, fraud prevention and proper operation of the service: legitimate interest (Art. 6(1)(f)). Accounting and tax obligations: legal obligation (Art. 6(1)(c)).

Retention periods

Account data: for the lifetime of the account, then deleted or anonymised within a reasonable time after closure. Applications received via the website: at most 24 months after the last contact. Verification codes: a few minutes. Security logs: up to 12 months. Accounting documents linked to a transaction: 10 years, in accordance with legal obligations.

Recipients and hosting

Your data is hosted and processed on Cloudflare, Inc.infrastructure (page hosting, database, file storage and email delivery for the service).

Stripe Payments Europe, Ltd. processes payments for Séjournée collaboration credits and subscriptions. The data required for these transactions is passed to them. Creator remuneration is paid directly by the venue, outside Séjournée. We do not store card numbers.

Crisp, a French support-messaging provider, hosts the conversations you open with us. It receives what you write there, and your email address if you are signed in to your account.

Contact information between a venue and a creator is shared between them only after a collaboration is signed. We do not sell your personal data. The analytics processing described below is optional.

Cookies and analytics

Umami measures visits, acquisition sources and usage across sejournee.com and app.sejournee.com without tracking cookies or transmitting an account identifier. This measurement helps us understand and improve the service.

Data includes pages visited, UTM campaigns, referring websites, technical browser characteristics and approximate location derived from the IP address. URLs are filtered to remove email addresses and private tokens. We do not send names, email addresses, messages, documents or banking details through analytics events. Administrator accounts, sandbox accounts and impersonation sessions are excluded.

Analytics runs without an acceptance banner and does not create a preference cookie. Previously saved refusals remain respected until they expire. The browser’s Do Not Track setting is also respected for browser collection.

The Umami Cloud property uses the region selected when it was created. Processing terms are described in the Umami data processing agreement. Our technical conversion deduplication registry expires after 30 days and contains neither IP addresses nor visitor identifiers.

Authentication, your chosen language, payment security and support requested by you use separate technical storage. These functions are independent of analytics. This measurement installs no advertising cookies.

Your rights

You have the right to access, rectify, erase, restrict, port and object to the processing of your data. To exercise them, write tohello@sejournee.com; we reply within one month, extendable by two months for complex requests. You may also lodge a complaint with the CNIL (cnil.fr).

Changes

This policy may change. Any significant change is indicated on this page, whose last-updated date appears at the top.